Testimonials
Reviews of Drainsmart - a London drainage company
At Drainsmart, our team prides itself on providing exceptional service to our customers in London and across the South East of England. Whether they are having an initial drain survey or full-scale drain repairs, we aim to please. On this page you will find some of the feedback we have received as a 5-star rated London drainage company.
"After years of calling in various gutter cleaners and other companies to see about what appear to be a blocked downpipe that was causing internal damage to the house and hoping they would have a good look and suggest ideas for the problem, they merely cleaned a bit of mud and considered the issue solved. It wasn't, the problem always return. I was hesitant to keep doing the same year after year.
Then I drove by the office of Drain Smart and felt they seemed like the company I need for the issue. I then check them out on Google and book a visit. Their approach was different. They were looking for a solution, checked the main drain on the first visit to quote. So I booked them. Ed and Jack came to do the work a few days later. Very polite young men.
They dug down to see where to flow went, if to drains or a soakaway, jet washed the main drain, which they called in another company to do, cut away the old rusty copper pipe and created a new opening for the water to flow. Hopefully better, as the where to the water flowed to was not fully established. It was left that this might work, see how it goes but a new soakaway system might be needed. I have confidence in Drain Smart that they would be back at moments notice to sort any issue. They were tidy and the ground was left looking undisturbed. I can recommend them."
Delma on Trustpilot, Drainage Investigation and High Pressure Water Jetting in West Wickham, BR4
More Reviews of Drainsmart
"Please pass on my thanks to the team who came to do the work, they were excellent and very helpful."
Jan G, Drain Lining in Greenwich, SE10
"Also a big thanks to the team you sent out, I'm sure I was in their way asking all sorts of questions and looking at the monitor. They handled my questions and intrusion with informative answers and politeness. Also, a job well done! Very happy with the service you provided!"
D Keenor, Drain Repairs including Drain Lining in Bromley, BR2
"Thank you for the inspection report, your prompt responses to my queries, the quick scheduling of the inspection and the fast turn around on the report. Excellent work!"
R Ziel, Kensington, W8
"I have watched the very hard work being done to clear the blocked drain. It was obviously a hard blockage to clear and the young man doing the work deserves a medal - it is so good to be able to say that it was a job well done. He also hosed down the lane, which is the best I have ever seen it. Please thank the team, judging by their work today, I would certainly recommend them."
L Black, Drain Unblock in Croydon, CR0
"I am extremely happy with the quality of the work that the two lads did and I would like to send them my thanks. I will recommend your company to any of my friends, colleagues or acquaintances if they need drain services in the future."
G.I., CCTV Drain Repairs in Blackheath, SE3
"Fast, efficient service for a reasonable price. Would use again."
F Davis, CCTV Drain Survey in Banstead, SM7
"Jamie and Tyler provided a first-class job, and their work was much appreciated."
P Scott, CCTV Drain Survey in Twickenham, TN13
"Thank you very much for your work and all that useful additional information."
SB, CCTV Drain Survey in Sevenoaks, TW1
"Your team of guys who carried out the work on 17th and 18th of November were a very nice bunch of guys and in particular the dark-haired gentleman who said he use to live in the area. They were polite, friendly and just a lovely bunch of guys, they are a credit to your organisation, especially due to the length of time trying to get the other party to agree to getting the work done. It was like fresh air seeing them turn up."
O Kitson, Drain Repairs in Plumstead, SE18
"Drainsmart fitted me in at short notice, carried out the survey and got the report back to me quickly."
Daniel V, CCTV Drain Survey in Chelsea, SW3
"Great service provided in all aspects. All very friendly and professional."
Mrs C, CCTV Drain Survey in Weybridge, KT13
"The work was done efficiently and as cleanly as possible given that they had to open all the drains and insert a camera."
Danielle, CCTV Drain Survey in Beckenham, BR3
"I cannot speak highly enough of this company. I have had to use them several times in the last 12 months for a number of reasons: eg a drain survey to re-routing a drain. The reception/admin team is prompt and efficient, and the work done has been professional and to a high standard."
Mr Chaim Klein, CCTV Drain Surveys and Drain Repairs in London
"I would wholeheartedly recommend Drainsmart! I have used them at 3 separate properties, the first being about 12 years ago and they have dealt with the issues every time. This last visit included finding a manhole cover I did not know existed that was buried under my front lawn; the turf had grown downwards to cause the blockage. They are professional, polite and reasonable in their charges."
L Vigurs, Drain Repairs in Edgware, NW7
"Great easily understood report and good workmanship from all the team"
Mrs K on Checkatrade, Root cutting and Drain Lining in Dartford, DA1
"We cannot fault the service we have received from this fantastic company. Fast, efficient and courteous throughout the whole process, we haven't had to worry about a thing. Their service has been outstanding."
Elizabeth on Checkatrade, CCTV Drain Survey in Kenley, CR3
"Knowledgeable and excellent staff both on site and office based. Look forward to working with you again."
Tadems Architects on Checkatrade, CCTV Drain Survey in Battersea, SW8
"Drainsmart were incredibly accommodating and helpful. We requested the above urgent works and they managed to book in both appointments within a 24-hour notice. Following the inspection, they produced the survey reports the very next day therefore super-efficient and cooperative. Cost wise they were also very reasonable. As an architect, I would highly recommend their services for drainage surveys on new projects as well as potential homebuyers. Both the admin team and Tony Marsh the contracts manager were extremely friendly and a great reminder of how customer service should be. Thank you."
MA on Checkatrade, Drain Cleaning by high pressure water jetting and CCTV Drain Survey in Clapham, SW4
"Drainsmart provides a professional service and the final report and drawings provided Salk the information required."
Sarah on Checkatrade, CCTV Drain Survey in Chatham, ME1
"The team came early during the time slot that I had been provided and they were quick and efficient in carrying out their work. And also gave immediate feedback on their findings."
Mr S on Checkatrade, CCTV Drain Survey in Lewisham, SE15